MILKRUN Voucher, Gift Credit and Account Credit (MILKRUN Balance) Terms and Conditions

  1. From time to time MILKRUN makes available:
    1. Vouchers (being promotional credits that may be offered by us or our affiliates through our Services);
    2. Gift Vouchers (being credit pre-purchased through our Services and applied to a customer's MILKRUN account); and
    3. Account Credits (which is credit that may be applied to a customer's MILKRUN account at our discretion).
  2. Vouchers, Gift Vouchers and Account Credits are referred to collectively in these terms and conditions (Credit Terms) as MILKRUN Balance. Vouchers, Gift Vouchers, and Account Credits all operate as credits applying to a customer's MILKRUN account. The MILKRUN Balance is redeemable subject to these Credit Terms against the cost of Items.
  3. MILKRUN Balance only applies to Instant Delivery Services. MILKRUN Balance cannot be applied to orders for Market Delivery Services.
  4. These Credit Terms apply to your use of any MILKRUN Balance to pay for Items and these Credit Terms apply in conjunction with our Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. Capitalised words used in these Credit Terms have the same meanings as in our Terms and Conditions of Service unless defined otherwise in these Credit Terms.
  5. You can use a Voucher or Gift Voucher through your MILKRUN account by entering the Voucher or Gift Voucher code (if any) at the point you place an order; or
  6. Unless otherwise stated, a Voucher or Gift Voucher that has been applied to your MILKRUN account and MILKRUN Balance will remain there until it is redeemed against an eligible order or it expires (whichever is sooner).
  7. Account Credits are credits that we apply to your MILKRUN account and form part of your MILKRUN Balance.
  8. Once any Account Credit has been applied to your MILKRUN account, the amount of the MILKRUN Balance remains on your MILKRUN account until redeemed as payment for Items, unless it is lost, or, in the case of Vouchers or Gift Voucher, expires in accordance with the terms of that Voucher or Gift Voucher, as applicable.
  9. Any personal information supplied by you in connection with the obtaining or use of a MILKRUN Balance will be handled in accordance with our Privacy Policy which can be accessed here.
  10. Terms that apply to Gift Vouchers only:
    1. The value of the funds on a Gift Voucher is set at the time it is purchased/issued.
    2. The value of the funds on a Gift Voucher cannot be increased after it is issued unless it is because of the reversal of a payment made under the Gift Voucher or the correction of an error.
    3. Once a Gift Voucher is redeemed, the amount of funds available from a GIft Voucher will be displayed in your MILKRUN account as part of your MILKRUN Balance. Your MILKRUN Balance also includes the value of any Vouchers or Account Credit applied to your MILKRUN account.
    4. Your MILKRUN Balance displays the total remaining balance of all Gift Vouchers that have been applied to your MILKRUN account but not yet applied to a purchase.
    5. Gift Vouchers can be used to make payments on multiple occasions until the balance of a specific Gift Voucher reaches $0.00 or it expires.
    6. The date of issue of the Gift Voucher is listed on your MILKRUN account when you purchase the Gift Voucher.
    7. Gift Vouchers are valid for three (3) years from the date of purchase.
    8. Gift Vouchers cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law.
    9. Subject to the Australian Consumer Law, Gift Vouchers cannot be exchanged or refunded.
  11. Terms that apply to Vouchers only:
    1. Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers), or for use only on particular Items. All conditions that are to apply will be stated when we offer the Voucher.
    2. Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or that the Voucher may only be redeemed on specific Items. If the order placed does not comply with the applicable conditions, the MILKRUN Balance may not be redeemed against that order. The payment page on our Website or App where you confirm your order for Items will show the total order value and the applicable Voucher, if any. If there is a MILKRUN Balance on your MILKRUN account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.
    3. Only one Voucher can be redeemed per order.
    4. Each Voucher can only be used once per customer.
    5. If you have more than one eligible Voucher applied to your MILKRUN account when you place an order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first.
    6. Unless we tell you otherwise at the time of issuing the Voucher to you, all Vouchers must be redeemed within one (1) year of the date they are applied to your MILKRUN account.
    7. Vouchers cannot be redeemed in conjunction with any other offer.
    8. If you cancel an order made using a Voucher, the Voucher credit will not be restored to the MILKRUN account and the Voucher cannot be re-used.
  12. Terms that apply to Vouchers, Gift Vouchers and Account Credit:
    1. To view your MILKRUN Balance log in to your MILKRUN account.
    2. The total value of your MILKRUN Balance at any one time cannot exceed AUD$1,000.
    3. Purchases are deducted from your MILKRUN Balance.
    4. Any unused MILKRUN Balance will remain associated with your MILKRUN account.
    5. If a purchase exceeds your MILKRUN Balance, the remaining amount must be paid with another payment method.
    6. Your MILKRUN Balance may only be redeemed toward the purchase of eligible goods and services on the MILKRUN App.
    7. No portion of your MILKRUN Balance may be transferred to another MILKRUN account.
    8. Item orders are generally subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of your MILKRUN Balance.
    9. Your MILKRUN Balance cannot be exchanged for cash or any other alternatives and have no monetary value.
    10. Any attempt to manipulate our Services and our offers of MILKRUN Balance by use of bulk entry via third parties or syndicates, macros, 'script', 'brute force', masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant part of the MILKRUN Balance invalid.
    11. We are entitled to take all reasonable steps to protect ourselves against fraudulent or invalid MILKRUN Balance redemptions, including requiring additional reasonable verification or closing the accounts of any customers it reasonably believes have carried out any such acts.
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